Heirloom Support

Confirm that you are signed into an Apple Account on the device and that iCloud Drive is enabled. Then reopen Heirloom and check the storage and sync status shown in the app.

The journal owner chooses each participant's permission. Viewers can browse shared, unlocked content but cannot add, edit, or delete information for that child. Ask the owner to change your role to Collaborator if you need contribution access.

• Make sure Heirloom is installed on the recipient's device.
• Confirm that the recipient is signed into iCloud.
• Open the invitation on the device where Heirloom is installed.
• If the invitation has expired or access was removed, ask the owner to create a new invitation.

Open the subscription or premium-features area in Heirloom and choose Restore Purchases. Use the same Apple Account that originally completed the purchase.

Open the Settings app on your device, select Apps, choose Heirloom, and adjust the relevant permission. Some options appear only after Heirloom has requested that permission for the first time.

Mark a memory as private in Heirloom and enable the optional app lock if desired. Private memories are kept out of shared child journals.

Email us with the steps that led to the issue and what you expected to happen. If the app can produce a diagnostic report, you may attach that report after reviewing it. Do not include private family content in your message.